Refund policy
At HOLYSTUD, every product is made specifically for your order. Because of this, we accept returns only under certain conditions.
Returns
We accept returns only if:
- You receive a damaged product.
- You receive the wrong product.
- The product has a manufacturing defect.
- You receive the wrong size due to our fulfillment error.
To request a return, contact us within 7 days of delivery with:
- Your order number
- Clear photos of the product
- Photos of the packaging (if damaged)
Once approved, we will provide further instructions.
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size (please check our size chart before ordering)
- Slight color variations caused by different screen settings
- Minor print placement variations (within industry standards)
- Products that have been washed, worn, or damaged after delivery
Refunds
Once your claim is verified:
- A full refund will be issued to your original payment method or
- A replacement product will be sent at no additional cost.
Refunds are typically processed within 5–7 business days after approval. Your bank or payment provider may take additional time to reflect the amount.
Replacements
If your item arrives damaged, defective, or incorrect, we will send a replacement free of charge.
Cancellations
Orders can be cancelled only before production begins.
Once production has started, cancellations are not possible because each item is printed specifically for your order.
Shipping Charges
Original shipping charges are non-refundable unless the error was caused by HOLYSTUD.